View the Latest Updates on office closure to the public, events, and more | COVID-19

BBBS Updates on Office Closure to the Public, Events, and more | COVID-19

Updated Thursday, June 4

2020 COVID-19 Reopening Statement

Since the beginning of the stay home, work safe order, the staff at Big Brother Big Sisters has been providing support services to our families and volunteers from the safety of our homes.  Today we are announcing the reopening of our offices and our thoughtful approach to ensure the safety of our staff and those we serve.

Our approach to a safe reopening

Big Brothers Big Sisters will be taking a phased approach to our reopening. Beginning Monday, June 8, a limited number of staff will begin to return to the office. Following the first wave, additional employees will return to the office in subsequent waves throughout the month of June.

By Tuesday, June 23, we will open to the public for in-person trainings and interviews by appointment only. Virtual information sessions will continue indefinitely and concurrently with in-person sessions. 

Participants who are currently matched in the program are advised to follow state and local guidelines and meet only if all parties are comfortable, including parents/caregivers, children and volunteers. 

New practices for a healthy environment

Our office will also undergo various changes in our workplace practices and protocols. Our goal is to collaboratively ensure our staff, families, and volunteers feel safe and secure when at our office.

New practices we are implementing to help keep our workplace safe and to support you:

  • Virtual information sessions, 40 Assets, and BBBS Kids Training Sessions  will continue indefinitely
  • Virtual Match Introductions will continue over the summer
  • Limited capacity orientations, other training sessions, and other in-person services will be offered starting mid-June
  • City social distancing guidelines will be followed at all times, including between staff, between staff and visitors, and in training sessions

New practices we expect our staff and guests to follow to keep our workplace safe:

  • Employees and guests are required to wear face coverings in common areas and training rooms.
  • Practice social distancing of at least 6-feet
  • We will frequently clean and disinfect our training rooms, common areas regularly
  • Staff and guests will be educated about and required to perform health screenings prior to coming in to the office.

Thank you for your patience and cooperation as we welcome you back safely. If you have any questions or concerns, please call us at 210-225-6322 or email us at info@bigmentor.org.


Updated Thursday, April 30

In accordance with the City of San Antonio and Bexar County’s Stay Home, Work Safe orders, Big Brothers Big Sisters’ physical office will remain closed until May 18, 2020.

We maintain our status as a telecommuting workforce and our organization will continue to assist our program participants through remote support, including availability through phone, email, video calls, and virtual sessions.

If you have an emergency about your match and need to reach someone immediately, please call our main line at 210-225-6322 and dial 5.


Updated Wednesday, March 25

Big Brothers Big Sisters will continue to follow the guidance of state and local officials regarding COVID-19 related ordinances. During this time, we will maintain our status as a telecommuting workforce. Our organization will continue to assist our program participants through remote support, including availability through phone, email, video calls, and virtual sessions. 

If you need assistance and are unsure of whom to reach, please email us at info@bigmentor.org.

Updated Wednesday, March 18

In light of the rapidly evolving nature of the coronavirus (COVID-19), and out of caution for our staff and the communities we serve, we have decided to extend our closure to the general public through Saturday, April 4, 2020.

Please know that we will continue to do everything we can to support our families, youth and volunteers in our program to ensure they have the resources needed to get through these uncharted times. If you are enrolled in our program, our employees will continue to communicate with you through email and phone as the primary form of communication. We will also keep you updated on developments here on this page.

Stay connected with us on social media channels (Facebook, Instagram, LinkedIn and Twitter) as we will continue to post resources for our families, youth, and volunteers, along with updates to our program. 

Thank you for your continued support as navigate these unprecedented times. We look forward to continuing to serve the youth in our community.

Updated Tuesday, March 17

Dear Big Brothers Big Sisters of South Texas friends,
In light of the news that The Big Give is being postponed and the online giving platform is being repurposed for emergency donations, we have made the decision to postpone our Big Give daytime events as well as the evening After Party. We will work collaboratively with the organizers of The Big Give to reschedule, if possible. We will share more details once we have them.

Friday, March 13 — Due to the coronavirus (COVID-19) classification as a pandemic, it is only right that we do our part to limit the spread of this virus. Beginning Monday, March 16, our office will be closed to the public and our employees will work remotely.

If you are a parent or volunteer and have scheduled an interview, meeting, or match introduction with one of our staff members, please be on the lookout for communication from a member of our team. 

We will also keep you updated on the status of our upcoming events on social media and through email.

We hope you understand that the health of our staff, families, and volunteers is first and foremost for our organization. Thank you for your understanding.  If you have an emergency about your match and need to reach someone immediately, please call our main line at 210-225-6322 and dial 5. 

We will continue to keep you updated on the status of the Big Brothers Big Sisters office, programming, and events here on this page.

For resources on how to speak to your child about preventing the spread of the disease, please see the memo we sent to our constituents yesterday.